Right of withdrawal

Returning items:

At INNA MODE Your satisfaction is our top priority. We understand that there may be times when you need to return a product or request a refund. Below, we have outlined our policies to make the process as smooth as possible.

We have a 30-day return policy, which means that after receiving your item you have 30 days to request a return.

Right to return items:

You can return products within 30 days of the purchase date.
To be eligible for a return, your item must be unused, in the same condition as when received, and in its original packaging.

Here's how to initiate a return:

To request a Return Authorization (RA) number, please contact our customer service team at info@inna-mode.de .
Pack your item securely, including all original packaging, and affix the RA number to the outside of the package.
Send the package to the address indicated with the RA number.

Sender address :

Cujia Trade

Address: F4, No.1 South Door, Building 2, Sujia'Aihua Warehouse
City : No1511, Jin'gang Blvd, Jindong District
Postal code: 523000
Province: JinHua, Zhejiang
Country: China
Phone number: +8615356945523

Refill fee :
We do not charge for refills.

Return shipping costs:
We do not charge return shipping fees for defective products or damage caused by the shipping company. We only charge return shipping costs if the customer regrets the return.

Refunds:
We will notify you once we have received and inspected your return and inform you whether or not the refund has been approved. If approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchange:
If you wish to exchange an item, please contact our customer service team at info@inna-mode.de . We will assist you with the exchange process, provided the product is eligible for return according to this policy.

Damaged or defective items:

If you receive a damaged or defective item, please contact us immediately at info@inna-mode.de Please provide details and photos of the problem. We will try to resolve the issue as quickly as possible by providing a replacement or issuing a refund.

Cancellations: