Shipment

We strive to make the ordering and delivery process as easy as possible for our customers. In the unlikely event of any questions or other problems, please do not hesitate to contact our customer service.

We offer free shipping for all orders in Austria and Germany.

Shipping processing time for Germany with DHL
Every effort is made to ship your order as quickly as possible. Processing time is 1 to 2 days (Monday to Friday) and shipping time is 4 to 6 days (Monday to Friday).

Order deadline : 11:00 (GMT) Greenwich Mean Time (Berlin)

Orders placed after 12 noon, on weekends or public holidays will be processed on the next working day.

Ordering process
If you would like to order one of our products from Inna Mode, you must first add the desired product to your shopping cart on the product page. To do this, click on the green "Add to Cart" button.

Here it's important to check that you've selected the correct options. If everything is in order, click the "Secure Checkout" button. On the information page, you'll need to enter the correct address details. Once you've entered this information correctly, you can click the "Proceed to Shipping" button.

The "Shipping" page allows you to double-check the address details you entered. You can also see that every shipment is delivered completely free of charge. As a token of our appreciation for our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the "Proceed to Payment" button.

Several payment options are available. All payment options on inna-mode.de are SSL-encrypted, meaning you can always rely on a secure payment environment.

German customers:

Once you have selected the correct payment method, click the "Complete Order" button and you will be redirected to the secure payment environment of your chosen payment method. Follow the instructions on the corresponding page to complete your order. In the unlikely event that you encounter any difficulties with your order, you can contact us at any time.

Have you found the perfect look or accessory on our website? Then you'll naturally want to enjoy it as soon as possible! That's why we almost always ship your order the same day. Therefore, the average delivery time is 15 business days. You will receive an email from us as soon as your order has been shipped. After that, you can track your order's progress on our "My Order" page.

To ensure your order is shipped today, please contact us. Our service team is ready to assist you and help you make the right choice.

Risk-free free shipping
Your package will be insured and shipped with a tracking number. This makes ordering through our website completely risk-free. Don't worry about hidden fees or shipping costs, as all shipments are absolutely free.

return
Once your order is delivered, you have at least 30 days to test the scooter. If you are not satisfied, you can simply return the product without giving a reason. Please note that the product must be in new condition. Do you have any questions about our return policy? Then please visit the cancellation page on the right. If you prefer personal assistance, please feel free to contact us.

Right of withdrawal

Cancellation policy
You can cancel your order before it is shipped. Once an order is shipped, our standard return policy applies.

Unfortunately, cancellation is no longer possible after the 15-minute deadline. Your order will be saved in our warehouse system and prepared for shipment.

Returning items
All our customers have return shipping costs, which can vary.

If you are not satisfied with your purchase, you can return the purchased item(s) in their original condition within 30 days of delivery. Upon receipt of the returned item(s), you will be refunded the purchase price.

All returns must be registered through our customer service department.

I received a defective item!
If you have received a defective item, please contact our support team immediately and provide the following information:

• Your reference number
• Which item is damaged
• A description
• Photographic evidence

If your package was damaged upon delivery, please take a photo as proof and send it directly to customer service.

All claims for damaged packages must be submitted within 7 days of the delivery date. Without proof of damage from a customer service representative, we cannot issue a refund, credit note, or replacement.

I received the wrong item
In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:

• Your reference number
• The description of the undelivered shipment
• The description of the received item
• A photo of the item you received

Exchange of products!
Unfortunately, we cannot offer exchanges. If you wish to exchange your product, we advise you to return it first and then reorder the correct item from us.

Rejection of an order
If you refuse an order during delivery, you will be responsible for the return shipping and processing costs. Return shipping costs are €10 per order plus €15.49 for delivery to Shenzhen.

If a shipment is taken to a collection point (after you have not been at home) and you have not collected it within the agreed time frame, this will be treated as a rejection of the order.

Return shipping costs
The consumer bears the costs for returning the items.

Our return address is:

Cujia Trade
- F4, No.1 South Door, Building 2,
- Sujia'Aihua Warehouse, No1511,
- Jin'gang Blvd, Jindong District,
- 523000, JinHua, Zhejiang
- China
- +8615356945523

You can fill out the return form.
*Returns that do not follow the return process will not be accepted.

Inna Mode®

Contact information:

• Email: info@inna-mode.de
  
• Response time: 12 hours (on weekdays)
• Phone: +447719188926
• Chamber of Commerce number: 15334427
  

Address:
Office 12 Initial Business Centre, Wilson Business Park, Manchester, UK M40 8WN

Opening hours:

Monday to Friday:
9:30 a.m. - 6:00 p.m.
Saturday: 12:00 - 17:00.
Sunday: Closed.