We understand that circumstances can change, and we want to make the cancellation process as easy as possible for our customers.

Cancellation before shipment :
  • Customers have the right to cancel their order before it is shipped.
  • To cancel an order, please contact us stating your name and the email address you used to purchase the product.
Order submitted :
  • Once an order has been shipped, it is subject to our standard return policy.
  • Please refer to our return policy on our website.
Refund process :
  • If the cancellation occurs before shipment, a full refund will be issued via the original payment method.
  • It may take up to 10 business days for the refund to appear in your account.
Contact us:
For questions regarding cancellation or support, please contact our customer support at info@inna-mode.de .
Thank you for your purchase!